CPA Ontario is committed to delivering its services and programs in a manner that respects the dignity and independence of persons with disabilities to ensure that all members of our community receive the same level of excellence in customer service.
CPA Ontario’s policies, procedures, practices and programs are consistent with the Customer Service Standard adopted under the Accessibility for Ontarians with Disabilities Act, 2005, which supports the establishment of an accessible Ontario by 2025. In working towards this goal, CPA Ontario provides direction on the following:
CPA Ontario's Customer Service Policy and other documents pertaining to the Customer Service Standard are available upon request.
Feedback and Requests for Information
Your feedback is important to us as we strive to promote the principles of integration and equal opportunity for persons with disabilities in the provision of our services and programs.
To provide feedback, suggestions, request copies of documents or file a complaint, please contact us using any of the following methods:
Chartered Professional Accountants of Ontario
c/o Human Resources
69 Bloor St. East
Toronto, ON M4W 1B3
Toll free: 1-800-387-0735
CPA Ontario’s regular business hours are Monday to Friday, from 8:30am to 5:00pm.
To learn more, visit the Ministry of Community and Social Services.