The following FAQ provides information on the login process. All secured pages will prompt you for login. Once logged in, you will have access to all content applicable to your membership.
Who has access?
There are a number of secured areas on the CPA Ontario website. Each of these areas is accessible to different groups of users, as follows:
|User Group||Secured Areas with Access|
|CPAs||Secured content includes Government Affairs, District Associations, Update Profile and the PD Event Registration Portal.|
|Students||Secured content and applications in the Student Area, including Update Profile, certain areas of the Professional Program, Professional Development Registration and various items in the CPA area. |
|Firms/ATOs||Firm/ATO Representatives (Local Senior Officers) who have been provided a password can access relevant applications in the Firm/ATO area.|
| Go to goCPAontario.ca|
How do I log in?
You are required to enter your Member or Student # and your password to log in to any secured area of the site. The Member or Student # is normally six numeric characters long. Passwords are easily created or re-set. Passwords require a minimum of six characters, with at least one alpha and one numeric character. Passwords are case sensitive.
How do I get a password?
If you have forgotten your password, or are creating one for the first time, follow these steps:
- Click on the "Re-set/Create My Password" link on the login screen.
- Follow the instructions on the screen, enter your email address, and click "Submit".
Note: Your email address must be on record with CPA Ontario.
- If your email address is not on record, click on "Contact Us" and send your e-mail address, along with your member number and name. Provide 24 hours for this update to occur, and proceed with re-setting your password again.
- If we have your email address on record, you will be immediately sent a secured link via email to change your password. Click on the link and submit your new password.
Note: New passwords require a minimum of six characters, with at least one alpha and one numeric character.
- You may now enter any secured area of the site provided to your member status.
Do I have to log in again and again, for each secured area?
No. A single login to any secured content area will allow you to access other secured areas (defined by your member type) without requiring you to log in again. Note: The one exception to this rule is the applications area, which includes registration and fee submissions for both annual and ongoing applications such as Professional Development, Annual Member Fees, etc. You will need to log in separately to this area, using the same Member or Student # and password.
As an added security feature you will be automatically logged out of any secure area of the website after 15 minutes of browser inactivity.
Do I need to Log out?
For security reasons, you are encouraged to log out after completing your secured session on the CPA Ontario website. To do so, simply click on the "Logout" button in the top right area of your screen.
How do I log in to the Firm/ATO area?
Local Senior Officers (LSOs) of public accounting firms have access to the secured Firm/ATO area. LSOs can set security privileges for other firm representatives after logging in. Access requires your Firm/ATO # and a password. LSOs can change their password after logging in.
Note: The "Firm/ATO #" number is different than the "Member #".
How do I find an answer to a question not listed in this FAQ?
If you have any questions or require assistance, please contact customer service.