- Login returns to a blank Login screen
- Clear the Temporary Internet Files (or cache) and enable Cookies.
- "Your login or password is incorrect or has expired."
- Verify your Member or Student number (login id). The "Member or Student #" number is different than the "Firm/ATO #"
When creating your password, use both alpha and numeric characters (including underscores) only.
Access the Reset my Password feature. If your e-mail is not on file with the Institute, please contact Customer Service to update your profile.
- "Your Link is outdated. To Reset your password you must e-mail yourself again."
- The link to reset a password can only be used once and may have expired.
Access the Reset my Password feature again and submit your e-mail address. Contact Customer Service at (416) 962-1841 for assistance.
If you have difficulty accessing any links; copy and paste the URL (from the address bar) into a new browser window.
It is recommended that shared computers have browsers set to NOT save the password for future use.