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CPA Ontario Serving the Public Members Firms / ATOs Students Become a Member

Password Help 

Login returns to a blank Login screen

Clear the Temporary Internet Files (or cache) and enable Cookies.
"Your login or password is incorrect or has expired."

Verify your Member or Student number (login id). The "Member or Student  #" number is different than the "Firm/ATO #"

When creating your password, use both alpha and numeric characters (including underscores) only.

Access the Reset my Password feature. If your e-mail is not on file with the Institute, please contact Customer Service to update your profile. 
"Your Link is outdated. To Reset your password you must e-mail yourself again."

The link to reset a password can only be used once and may have expired. 

Access the Reset my Password feature again and submit your e-mail address. Contact Customer Service at (416) 962-1841 for assistance.

Notes:

If you have difficulty accessing any links; copy and paste the URL (from the address bar) into a new browser window.

It is recommended that shared computers have browsers set to NOT save the password for future use.